Frequently Asked Questions
WHAT IS THE MINIMUM NUMBER OF COOKIES I CAN ORDER?
- For custom orders, the minimum is 24 regular cookies.
- Paint Your Own Cookies (PYO) minimum is 6.
- For anything else, please list in your order form.
DELIVERY, SHIPPING, PICKUP
Contactless Porch Pickup for any order. Address will be confirmed after full payment is received. Major intersection is Dufferin St. and King Rd. in King City, Ontario, Canada.
DO YOU REQUIRE PAYMENT IN ADVANCED TO BOOK AN ORDER?
CAN I CHANGE OR CANCEL MY ORDER?
HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?
Orders will need to be received 4-6 weeks prior to your order date to ensure availability. For orders less than 4 weeks, please don't hesitate to inquire, as we may be able to accommodate rush orders.
ARE YOUR COOKIES FRESH?
Absolutely! Every cookie order is small batch baked and decorated to order.
ARE YOU A NUT-FREE FACILITY?
We are not a nut-free facility and cannot deem our cookies to be nut-free, even if our cookies do not contain nuts.
HOW ARE YOUR COOKIES PACKAGED?
Custom cookies are packaged in clear top boxes. Individual cookie wrapping or boxing is available for an additional fee. Please select your packaging option on the Custom Order Form.
HOW BIG ARE YOUR COOKIES?
WHAT FLAVOURS ARE THE COOKIES?
Typically, cookies are a vanilla flavour. Other flavours can be requested, and if possible, can be done for an additional cost.
WHEN CAN I EXPECT TO HEAR FROM YOU?
I do my best to get back to you immediately. However, please allow 24 hours for a response.