FREQUENTLY ASKED QUESTIONS
WHAT IS THE MINIMUM NUMBER OF COOKIES I CAN ORDER?
For custom orders, the minimum is 24 regular cookies.
Paint Your Own Cookies (PYO) minimum is 6.
For anything else, please list in your order form.
DO YOU DELIVER OR SHIP?
Yes. Delivery is an additional cost, based on distance. We ship via Canada Post for an additional fee. Currently shipping within Canada only.
DO YOU REQUIRE PAYMENT IN ADVANCED TO PLACE AN ORDER?
Yes. A 50% non-refundable deposit is required to confirm your order, with the balance being due 7 days before pick-up. Once a quote has been confirmed, the deposit needs to be received within 48 hours after which availability is not guaranteed.
Clients also have the opportunity to pay the full amount upon order placement for convenience.
CAN I CHANGE OR CANCEL MY ORDER?
Changes and cancellations must be 21 days prior to your order date as your order will be worked on during this time. All requests to change or cancel must be received via email.
However, extenuating circumstances do occur. Please email ASAP to discuss options.
HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?
Orders will need to be received 4-6 weeks prior to your order date to ensure availability. Orders less than 4 weeks, please don't hesitate to inquire, as we may be able to accommodate rush orders.
ARE YOUR COOKIES FRESH?
Absolutely! Every cookie order is small batch baked and decorated to order.
ARE YOU A NUT-FREE FACILITY?
We are not a nut-free facility and cannot deem our cookies to be nut-free, even if our cookies do not contain nuts.
HOW ARE YOUR COOKIES PACKAGED?
Custom cookies are packaged in clear top boxes. Individual cookie wrapping or boxing is available for an additional fee. Please select your packaging option on the order form.
HOW LONG DO YOUR COOKIES STAY FRESH?
Cookies can be stored at room temperature in an air tight container or individually wrapped for up to 3 weeks. Although, optimal freshness is within 1 week.
For longer storage, cookies do really well in the freezer for up to a year.
HOW BIG ARE YOUR COOKIES?
Typically, regular custom cookies are 3-4 inches. Paint your own cookies are 5-6 inches.
WHAT FLAVOURS ARE THE COOKIES?
Typically, cookies are a vanilla flavour. Other flavours can be requested, and if possible, can be done for an additional cost.