Frequently Asked Questions

WHAT IS THE MINIMUM NUMBER OF COOKIES I CAN ORDER?


- For custom orders, the minimum is 24 regular cookies.
- Paint Your Own Cookies (PYO) minimum is 6.
- For anything else, please list in your order form.




DELIVERY, SHIPPING, PICKUP


Contactless Porch Pickup for any order. Address will be confirmed after full payment is received. Major intersection is Dufferin St. and King Rd. in King City, Ontario, Canada. We deliver and ship for an additional fee. - Delivery is based on distance. Minimum $5.00 Delivery Charge. - Shipping with Canada Post, within Canada only.




DO YOU REQUIRE PAYMENT IN ADVANCED TO BOOK AN ORDER?


Yes. Full amount is required to confirm your booking. For Custom Orders, once a quote is received, full payment is required by the due date to confirm. If payment is not received by this date, your order is not guaranteed and dependant on availability at that time. For Shop Orders, full payment is required immediately after checkout to confirm your order. Due to limited inventory, orders are not held. If payment is not received immediately, your order may be cancelled.




CAN I CHANGE OR CANCEL MY ORDER?


Changes and cancellations must be 21 days prior to your order date as your order will be worked on during this time. All requests to change or cancel must be received via email. However, extenuating circumstances do occur. Please email ASAP to discuss options.




HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?


Orders will need to be received 4-6 weeks prior to your order date to ensure availability. For orders less than 4 weeks, please don't hesitate to inquire, as we may be able to accommodate rush orders.




ARE YOUR COOKIES FRESH?


Absolutely! Every cookie order is small batch baked and decorated to order. Cookies can be stored at room temperature in an air tight container or individually wrapped for up to 3 weeks. Although, optimal freshness is within 1 week. For longer storage, cookies do really well in the freezer for up to a year in an air tight container. Simply thaw in the container before consuming.




ARE YOU A NUT-FREE FACILITY?


We are not a nut-free facility and cannot deem our cookies to be nut-free, even if our cookies do not contain nuts.




HOW ARE YOUR COOKIES PACKAGED?


Custom cookies are packaged in clear top boxes. Individual cookie wrapping or boxing is available for an additional fee. Please select your packaging option on the Custom Order Form.




HOW BIG ARE YOUR COOKIES?


Typically: - Regular custom cookies are 3.5-4 inches - Paint your own cookies are 5-6 inches - Mini cookies are 2-2.5 inches




WHAT FLAVOURS ARE THE COOKIES?


Typically, cookies are a vanilla flavour. Other flavours can be requested, and if possible, can be done for an additional cost.




WHEN CAN I EXPECT TO HEAR FROM YOU?


I do my best to get back to you immediately. However, please allow 24 hours for a response.




HOW DO I ORDER?


Please complete a Custom Order Form or visit the Shop.





(647) 297-9219

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